Furbibi Online Shop

Terms & Conditions

Furbibi Pet Cakes & Treats

1. Our Guarantee

Furbibi will provide design details accordingly as specified in the invoice. We appreciate your business and we are honored that you have chosen us for your pet’s special celebration. We guarantee that the flavours, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order.

2. Storage & Shelf Life

Cakes and pupcakes will last up to 5 days in the fridge, it can be displayed at room temperature for up to 3 hours. We do not recommend displaying or storing the cakes in warm and humid areas. Avoid direct sunlight.

Please be aware that variety in temperature and humidity may impact the flavour, overall design, or texture of the cake and frosting to some degree. Please understand we cannot control changes in texture or in color or shape due to weather conditions.

3. Care & Handling

We are not responsible for any damage on the cake/pupcake during transport. Our liability ends as our products leave our premises. The customer is responsible for providing an appropriate and secure delivery courier for the cake(s). You will be given instructions on how to carry, transport, and store your cake before pickup.

Cakes are very fragile and damages can happen if not handled properly – such as smudges, melted frosting, and cracks, etc. We only give refunds in accordance with refund policies stated below.

4. Allergic Reactions

As with the introduction of any new food, allergic reactions are always a possibility. Please take note the ingredients used in each product, especially if your pet has allergy history. We will not be held liable for any allergic reactions arising from the consumption of our products.

List of ingredients can be found in our FAQs page.

5. Payments & Cancellations

  • All prices are non-negotiable. All payments are non-refundable.
  • Full payment is required to reserve a slot. Any changes requested after payment cannot be guaranteed and may be subject to additional charges based upon date and time availability.
  • Before submitting your order, please ensure that you type your pet’s name correctly, as we cannot be responsible for errors which may result in the late release of your order.
  • By placing an order, you confirm that the details written in the order form are all correct. The system will automatically send a confirmation email listing out the details of your order. This confirms receipt of your order. A contract between you and us is only formed when we receive your payment and send you a confirmation email that your order and payment has been acknowledged.

6. Return & Refunds

Furbibi will not offer refunds or exchanges for products that meet our quality standards once a cake/pupcake has been picked up. Additionally, under no circumstances will Furbibi provide a refund in excess of the cost of the order. All responsibilities on the products will transfer to the customer once the products leave our premises.

We only give refunds in the unlikely event of the product(s) not meeting the flavour, size, and general description detailed in the order.

Would like to know more about our pet boarding and daycare services?

Find out more below.