Frequently Asked Questions
Got questions on our pet boarding?
Dog Boarding FAQs
We are located in 41A Jalan Pulai Mutiara 4/10, Taman Pulai Mutiara, 81300, Johor Bahru.
We are open for business every day, including public holidays. Any exceptions will be announced on our social media accounts.
Please contact us directly for a quote or check our provided rates.
You can pay via Touch ‘n Go or bank transfer to our Public Bank account.
We accept vaccinations listed by the DVS Jabatan Perkhidmatan Veterinar.
Please read our Terms & conditions for more information.
We ensure ample playtime and rest for our furry guests. Dogs typically sleep for 12-14 hours a day, depending on age and breed. Our daily schedule:
- 8:00 AM: Breakfast
- 9:00 AM: Bath & dry (add-on)
- 10:00 AM: Group playtime until dinner
- 3:00 PM: Decompression time
- 6:00 PM: Dinner (subject to change)
- 7:00 PM: Last elimination break and energy release before bedtime
- 8:00 PM: Bedtime with calming white noise to prevent disturbances.
*This serves as a guide and can change without prior notice
Yes, anti-social dogs are welcome. We provide personalized playtime schedules if needed, but they must be people-friendly. And it’s subject to availability.
We administer medication to non-aggressive pets only. Please inform us of any medical conditions, and extra charges may apply.
If your pet requires urgent medical attention, we will contact you for permission to seek treatment from your vet or our panel vets. Veterinary and transport fees are the responsibility of the pet owners.
Yes, we have in-house staff available day and night for the needs of our boarders.
Yes! We understand the struggle of being away from your furbibi and will try our best to provide frequent updates. We are just one message away!
Certainly! Please contact us via WhatsApp +60167729949 or email to arrange a viewing appointment.
Pet taxi services are subject to availability. Please contact us directly for inquiries
No, our boarding prices include kibbles and treats. However, we encourage fur parents to bring their dog’s own kibbles to ensure continuity of diet, especially for sensitive or picky eaters.
Cat Boarding FAQs
We are located in 41A Jalan Pulai Mutiara 4/10, Taman Pulai Mutiara, 81300, Johor Bahru.
We are open for business every day, including public holidays. Any exceptions will be announced on our social media accounts.
Please contact us directly for a quote or check our provided rates.
You can pay via Touch ‘n Go or bank transfer to our Public Bank account.
We accept vaccinations listed by the DVS Jabatan Perkhidmatan Veterinar.
Please read our Terms & conditions for more information.
Cats, dogs and other domestic pets are welcome, but there is no interaction between them. Cats have their own room equipped with all necessary amenities for a safe, clean, and enjoyable stay.
Early or late check-ins/outs are subject to availability due to limited slots. Please message us before booking to inquire. Please understand that we need time to clean and sanitize the area, so punctuality is appreciated.
- Choice of our premium chalet
- Premium kibbles
- Cat litter
- Individual playtime
- Filtered water
- Photo/video updates
- Day/night supervision
If your pet requires urgent medical attention, we will contact you for permission to seek treatment from your vet or our panel vets. Veterinary and transport fees are the responsibility of the pet owners.
Yes, we have in-house staff available day and night for the needs of our boarders.
Certainly! Please contact us via WhatsApp +60167729949 or email to arrange a viewing appointment.
Pet taxi services are subject to availability. Please contact us directly for inquiries
Cats receive a minimum of an hour in our public playground, depending on the number of cat boarders. Additionally, your chosen chalet will be equipped with scratchers and small toys, and if possible, toys provided by the fur parents.
Yes! We understand the struggle of being away from your furbibi and will try our best to provide frequent updates. We are just one message away!
No, our boarding prices include kibbles and treats. However, we encourage fur parents to bring their cat’s own kibbles to ensure continuity of diet, especially for sensitive or picky eaters.
Please inform us of any medical conditions. We will administer medication to non-aggressive pets, and extra charges may apply.
We currently do not accept kittens due to their fragility and increased risk compared to adult cats. Please contact us directly for inquiries.